Refund Policy
At Plantohlics, we are committed to creating a seamless and enjoyable experience for plant enthusiasts who connect through our mobile app. While money is not exchanged on the platform, we recognize the importance of fairness and transparency in all swap transactions. Our Refund Policy outlines the terms and conditions governing refunds to address any unforeseen issues that may occur during the plant swapping process.
Eligibility for Refunds
- Incorrect Plant Description: If the received plant significantly deviates from the description provided by the sender, users may be eligible for a swap resolution.
- Non-Delivery: If a user does not receive the plant they were supposed to swap due to delivery issues, they can contact us at support@plantohlics.com. We will work to find a satisfactory resolution.
- Damaged Plant: If the plant is damaged during transit or does not meet acceptable quality standards, users can request assistance in resolving the issue.
- Fraudulent Activity: If any fraudulent activity is detected in a swap transaction, affected users are encouraged to report it for appropriate action.
Refund Process
- Contact Support: Users must reach out within 48 hours of the swap completion. Call 9653687481 or email support@plantohlics.com.
- Provide Evidence: Users are required to share clear evidence (images of the received plant, packaging, etc.).
- Investigation: Our team may contact both parties to investigate the issue in detail.
- Swap Resolution: We will work to find a fair resolution for both users after the investigation.
Non-Eligible Refunds
- Change of Mind: Refunds are not provided if a user simply changes their mind after a swap.
- Failed Swaps: Users are responsible for accurate descriptions and secure packaging.
Plantohlics’ Discretion
- Final Decision: Plantohlics reserves the right to make the final decision regarding swap issues and refunds.
- Policy Updates: This policy may be updated from time to time. The latest version will always be available on our website.
At Plantohlics, our goal is to build a thriving, supportive community where trust and fair swaps are key. This Refund Policy is meant to help resolve issues and keep the experience positive for everyone.
If you have any questions, please contact our support team. Happy swapping, selling!